Privacy Policy

Effective Date: 12 June 2025

At Lyra Transfers, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, visit our website, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal Details – Name, phone number, email address, and address.

Booking Information – Pickup and drop-off locations, travel dates/times, and payment preferences.

Communication Data – Emails, messages, or calls you make to us.

Website Usage – IP address, browser type, and interaction data (via cookies).

2. How We Use Your Information

We use your information to:

Process and manage your bookings.

Communicate with you about your ride or inquiries.

Improve our services and website.

Comply with legal obligations.

3. Sharing Your Information

We do not sell or share your personal data with third parties, except:

With our drivers to fulfill your booking.

With trusted service providers who help us operate our website or manage payments.

When required by law or legal process.

4. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

5. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to:

Access the data we hold about you.

Request correction or deletion of your data.

Withdraw your consent at any time.

Lodge a complaint with a data protection authority.

6. Cookies

Our website may use cookies to enhance your user experience. You can adjust your browser settings to refuse cookies if you prefer.

7. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

📧 Email: mark@lyratransfers.com

📞 Phone: +44 742 991 6598

📍 Address: 381 Abbey Hey Lane M188RB Manchester